DELIVERY & SHIPMENT POLICY

• Shipments will be processed once the Full payment is made.
• We offer worldwide delivery but with some exclusions.
• For Local, GCC & international shipments DHL is our shipping partner.
• We process and ship all our orders 5 days a week, with the exception of Fridays & Saturdays and UAE Public Holidays.
• The Foundry (www.thefoundry.ltd) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
• Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
• You will be required to sign receipt of your delivery
• You can track your shipment by clicking on www.dhl.com and entering your order number.
• By placing an order you are offering to purchase a product on, and subject to the following terms of supply.
• Your receipt of an order confirmation does not indicate our acceptance of your order and it does not confirm our offer to sell. The Foundry has the right to accept or decline your order at any time after receipt of your order. All orders placed must obtain pre-approval with an acceptable method of payment from The Foundry. We may require additional verifications or information before accepting any order.
• The Foundry reserves the right to refuse any Order without giving a reason. If we cancel an Order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method of payment received. 

• The Foundry has the right to refuse or cancel any orders placed for products listed at the incorrect price.

• The Foundry's right to refuse or cancel any orders will apply whether or not the Order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Foundry will immediately issue a credit to your credit card account in the amount of the charge.

 

• Price 

Prices displayed on the Site are shown in Emirati Dirham. Prices are subject to change at any time.

Delivery costs will be charged in addition to the price of the products.

Unless otherwise stated, any accessories shown on any image of products are not included in the price.

 

• Change of Address

The Foundry cannot be held responsible for an incorrect address being entered on your order. If you complete your order and then notice that the address details are incorrect, please contact The Foundry immediately.

 

• Payment

You must pay The Foundry for the products at the time of placing your order using the site. The Foundry accepts Visa, MasterCard and PayFort. You must comply with the terms and conditions of these providers.

If you elect to pay by Visa or MasterCard, charging or debiting of your payment card will only be made when you elect to pay for the items you have ordered at the end of the check-out. Prior to this step, your Order will not be recorded or processed.

Upon receiving your Order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. If the issuer of your payment card refuses to or does not authorise payment for any reason, then you will be notified of this immediately prior to completing your purchase using the site at the check-out stage. Your card will be debited once the order has been accepted.

Please see PayFort for information on PayFort payments.

 

• Discount Codes

Account discount codes may be offered to account holders from time to time. These discount codes are only redeemable by the registered account holder and are only available for use until the lapse of the expiry date of those discount codes.

Promotional discount codes may be offered from time to time on certain products. These discount codes will be available for a limited amount of time only.

The entire amount of any discount code must be used in one single transaction. Refunds will not be given for any leftover value. Discount codes do not cover the cost of shipping.

 

• Security

When placing an order, you undertake that you are an authorised user of the credit or debit cars used to place your order. If you are not the cardholder listed on the credit card, do not make a purchase using the site. The Foundry will report any instances of credit card fraud to the Police and Banking authorities.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

 

• Shipping & Delivery

We aim to process your order within 24-48 hours of it being placed. Your patience is appreciated.

The Foundry only ships orders Sunday to Thursday, during office hours, and does not operate on public holidays.

The Foundry will email you to confirm the order and again at the time of dispatch.

Once an order has left The Foundry facility, it is in the care of, DHL, FedEx or any other carrier. The Foundry is not liable for any errors made by these services.

 

• Standard Delivery

Once your parcel has arrived in your country, standard shipping parcels will be passed on to the internal postal service, according to standard delivery procedures.

For deliveries, we suggest you have your order delivered to a work address rather than a home address, as our couriers only deliver between 9 am and 5 pm, and will require a signature on receipt. If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

 

Express Delivery

Express Delivery uses DHL, a service for which delivery of packages may be traced. The estimated delivery time is 2-4 business days after shipment. All DHL parcels will be marked at full value as is legally required.

DHL will try delivering for 3 consecutive business days. If unsuccessful, DHL will notify us to help contact the customer for an alternative option such as redirection/return to sender. If we can not contact the customer within 5 business day the package will be destroyed by DHL. We can not be held accountable for any packages destroyed by DHL.

We recommend using Express Delivery so you are able to track the progress and location of your order

Please note, DHL does not deliver to a PO BOX address. Please use a residential address or work address where you will be available to sign for your parcel.

 

• Overseas Orders

We will bill your credit or debit card or PayFort account in Emirati Dirham and the card company or PayPal will convert the charges for you. If you have any questions about currency conversions please contact your bank or financial institution.

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.

 

• International

For international orders, you may have the option to select Standard or Express delivery services. Standard Delivery is not available to all counties and this is something outside The Foundry’s control. If Standard delivery is not available to your country, you must select the Express Delivery shipping option.

 

• Customs

Customers outside the United Arab Emirates may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

 

• Gift Voucher

Valid for one use only. Gift Vouchers cannot be reloaded and may only be refunded if there is a remaining amount that, in the reasonable opinion of the trader, cannot be conveniently used. Any refunds will go to the purchaser of the voucher, not the recipient. Vouchers will expire in one year after the purchase date. Vouchers do not cover postage.