FAQ

IS THE FOUNDRY.LTD WEBSITE SAFE?

Yes! We use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

HOW LONG TILL I GET MY ORDER?

We ship orders on Sundays - Thursdays, during office hours only between 9:00 AM – 6:00 PM, and we don't operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays. Your patience is appreciated.

DUTIES

Some countries may charge import duties or other random fees. THE FOUNDRY.LTD we have no control over this and it's your responsibility to pay any fees.

CONFIRMATION

As soon as your order ships, you'll get an email confirmation with your shipment details as well as your tracking number. Make sure you check your email for updates 

WHERE'S MY ORDER?

If you haven't received a confirmation email and you really think your order might have disappeared, send us an email to orders@thefoundry.ltd and we'll look into it.

CAN I CHANGE OR CANCEL MY ORDER?

Yes! Your order can be replaced, changed or cancelled, Kindly email us on orders@thefoundry.ltd and our team will assist you.

I JUST PLACED AN ORDER ON THE FOUNDRY.LTD BUT I WANT TO ADD SOMETHING ELSE TO IT. CAN I?

Yes! Your order can be replaced, changed or cancelled, Kindly email us on orders@thefoundry.ltd and our team will assist you. 

WHERE DOES THE FOUNDRY.LTD SHIP TO?

We ship worldwide. Shipping prices vary by item and location. Please note, all shipping charges are the responsibility of the buyer and will not be paid in part or in full by The Foundry for any reason.

 HOW TO PAY ON THE FOUNDRY.LTD WEBSITE?

We accept payments online using Visa and MasterCard credit/debit card in AED & USD.

ARE THE FOUNDRY.LTD PRODUCTS GUARANTEED?

All the products that are created by THE FOUNDRY.LTD designers are guaranteed for their unique appearance and finish.

Please check back frequently to see any updates or changes to our Frequently Asked Questions.

 

© Copyright 2017 THE FOUNDRY.LTD